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KunShan Agricultural products delivery-service process |
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No. |
Process |
Contents and Requirements |
Responsible department |
attachments |
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1 |
Provide consulting and business information |
Provide consulting and business information |
Customer service department |
Company profile |
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2 |
On-the-spot investigation of company |
Visit to the refrigeration storage, ice storage, laboratory for testing residual pesticides, dry products storage, processing workshop and greenhouses. |
Processing zone /storeroom |
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3 |
Confirm quality standards and price |
Weekly pricing (meat; dry goods; vegetables; fruits; seafoods; frozen products; rice; flour; oil and etc.) |
Order-receiving department/Finance department |
Price list |
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Daily pricing |
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4 |
Sign the contract |
Annual-contract£¨Methods of settlement consist of weekly checkout, half-monthly checkout and monthly checkout.£© |
Customer service department |
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5 |
order |
Place an order£¨customer can place orders by ways such as faxing, sending letters, phoning and so on one day in advance.£© |
Order-receiving department |
Order sheet |
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6 |
Review the order |
Order-receiving departement check the orders to determine the delivery time according to standards proposed by customers. |
Order-receiving department |
Order sheet |
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7 |
Issue procurement plan
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Issue procurement order to the livestock-purchasing group;
Issue procurement order to the vegetable-purchasing group;
Issue procurement order to, the dry products-purchasing group;
And issue procurement order to the seafood-purchasing group. |
Products-purchase department |
Statistical table for delivery and chedule for purchasing |
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Products-purchase department |
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Products-purchase department |
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Products-purchase department |
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8 |
Processing |
Weigh; pricing; classify; processing; split charging |
Processing zone |
Table of Standards for customers¡¯ orders |
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9 |
Out-going inspection |
Sampling inspection for quality ( keep the samples ) |
Processing zone / duty manager |
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10 |
delivery |
Arrange delivery vehicle, deliveryman and delivery products according to the customers' conditions. |
Delivery driver |
Products-delivery records |
|
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11 |
Received by Customer |
Weigh ( Sign on the inspection documents for confirmation.) |
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12 |
Site cleaning |
Clean the remaining wastes on customers' sites |
Delivery personnel |
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13 |
Customer service |
Address customer complaints and adjust price timely; follow up prospective customers |
Customer service department |
Monthly Customer-call report |
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14 |
Final settlement |
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Finance department |
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